1. How do I select items to purchase?
As you browse through our online store, click on the "add to shopping cart" button beneath the items that you wish to purchase.
2. How do I place an order online?
You can order online via our website. All items left in your shopping cart are saved but not reserved and will remain in your My H&M for 7 days. When you are finished shopping click on your 'shopping cart' to view the price and expected delivery date. When you are happy, proceed to the checkout to review your parcel and payment preferences. We will send you a confirmation of your order via email, and another when your order is ready to be dispatched.
3. How do I modify the quantity of a product in my shopping cart?
Click on "view shopping cart" to see an itemized list of the products in your shopping cart. Change the quantity of the item and click "modify cart" to update the contents of your shopping cart.
4. An item added to my shopping cart was suddenly sold out at checkout. How is this possible?
The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping cart, but sold out once you reach the checkout. An item added to your shopping cart is saved for 7 days, but availability cannot be guaranteed.
5. Is it safe to give you my credit card number over the Internet?
Yes, read about our website Privacy Security.
6. How safe is my information and credit card number?
Your information is very safe at heidiandarthurs.com and we take site and data security as a serious issue. The heidiandarthurs.com website uses 128-bit encryption to ensure that your data is secure.
With regards to the safety and privacy of your credit card, we've implemented a state-of-the-art e-commerce solution for the new heidiandarthurs.com. The new site offers improved security over our previous site and many other existing websites by encrypting your credit card information in such a way that it is not accessible by employees within heidiandarthurs.com, or by anyone who would try to compromise the security of heidiandarthurs.com. As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general.
When you entered your credit card in our store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store.